It's important to us that you receive your products as quickly as possible. That's why we strive to process and ship your orders within 24 hours from the time of purchase using UPS. We're unable to ship on holidays or non-business days.
As soon as your orders ship, we will send you an email with the shipping and tracking information. Using the tracking number(s) provided, you can track your BusterBoy order on the carrier's website.
Please feel free to contact us with any questions to ensure your complete satisfaction.
100% BusterBoy Guarantee
We proudly stand by our products that have been rigorously field-tested and are made from some of the toughest materials on the market. If for some reason you're not satisfied with your product, please reach out to us within 30 days of receipt and we'll offer a complete refund.
The guarantee covers material and manufacturing defects only. The guarantee does not cover 1) improper use and misuse of product, 2) damage caused by chewing, cleaning, disassembly, alterations, or modifications or 3) damage caused by or resulting from normal wear and tear, abuse, or fire.
We want to make sure you're 100% satisfied with your BusterBoy products. We gladly accept unused, unwashed, and unaltered merchandise in a resaleable condition with tags attached for a full refund within 30 days of your purchase date.
If you purchased a BusterBoy item from one of our Authorized dealers, please contact them directly regarding their return policy. We suggest selecting a trackable shipping method and insuring the package. Return shipping costs are the responsibility of the customer.
Once the return is received, we will send you an email notifying you of your return. We will apply your refund to your credit card or original method of payment within five business days from receipt.